FREQUENTLY ASKED QUESTIONS

OWNERS LOGIN

What are the benefits of logging into the website?    Once you are logged in as an owner of a property on Condado de Alhama, you will be able to go to your Dashboard. In the Dashboard you will find:

The personal details we hold for you, which can be updated by you.

The property or properties you are registered as owner or joint owner.

The amount you pay each month on your Community Fees, and any discounts you receive.

A statement of your account, with a list of your transactions and if your account is up to date, in credit, or in arrears.

The registration number of any vehicle you have registered on the resort's security system, with the ability to add or edit vehicles.

News about the Community, your local Level 2 Community, and the particular block or garden you live in.

The ability to book an appointment with a CableMurcia engineer, should you have a TV, Internet or phone issue, not reported as a resort-wide issue.

View important documentation regarding the different Levels.

A Help Desk where you can quickly find answers to any questions you may have, with the ability to raise a query with Admin, which will be logged and you will be able to see progress on.


COMMUNITY

Where do I find general information on the resort?    This website is full of information on the resort. Simply browse or search for what you are looking for.

Where do I find out who my Level 1, 2 and 3 Presidents are and how do I contact them?    If logged into the website, your Presidents will be shown on your Dashboard. Otherwise visit the Presidents page Here.

Where do I find the Community Statutes?    Visit the Community Statutes page on the website Here.

Where can I view Annual General Meeting and other important documentation?    Login to this website and these documents can be accessed through your Dashboard.

What postcode should I use?    The official postcode is 30849, although the general Alhama de Murcia postcode 30840 can also be used.


ACCOUNTS

How do I see a statement of my account?     Log in to the website and your statement of account is shown on your dashboard.

How do I know how much my Community fees and discounts are? Log in to the website and your Community fees and discounts are shown on your dashboard.

How do I dispute/query a payment?    Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

How do I make a manual payment?    Bank account details can be found on the Community Fees page in this website Here.

How do I make a payment by card?    Contact the Admin Office Accounts department to arrange payment or click Here to pay through Paypal.

How do I change or update my personal details?    Log in to the website and edit your personal details on your dashboard.

Where do I find general information about Community fees?    Visit the Community Fees page on the website Here.

CAR REGISTRATION

How to I check my vehicle is registered on the security system or add another vehicle to the system?   

Log into the website and you can check or add a registration on your dashboard.

WASTE COLLECTION

Where do I put my household waste?    Visit the Waste Collection page on this website Here.

How do I get bulk waste collected?     Visit the Waste Collection page on this website Here.

I have another waste query.    Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

SECURITY

How do I report a burglary?   If the incident is ongoing or needs an immediate response you should call security on Mobile/WhatsApp (+34) 633 966 491 Landline (+34) 968 32 80 27. Please try to provide as much information as you can to the Admin Office by logging into this website and report using the Help Desk. Your report will be logged and forwarded to our security team.  You should also report this direct to the police. Policía Local Alhama de Murcia, Calle Villalar, 2, 30849 Alhama de Murcia, Murcia, Phone: 968 63 00 01

How do I report a disturbance?    If the incident is ongoing or needs an immediate response you should call security on Mobile/WhatsApp (+34) 633 966 491 Landline (+34) 968 32 80 27. Please try to provide as much information as you can to the Admin Office by logging into this website and report using the Help Desk. Your report will be logged and forwarded to our security team.  You should also report this direct to the police. Policía Local Alhama de Murcia, Calle Villalar, 2, 30849 Alhama de Murcia, Murcia, Phone: 968 63 00 01

How do I report damage to my property?    If the incident is ongoing or needs an immediate response you should call security on Mobile/WhatsApp (+34) 633 966 491 Landline (+34) 968 32 80 27. Please try to provide as much information as you can to the Admin Office by logging into this website and report using the Help Desk. Your report will be logged and forwarded to our security team.  If serious, you should also report this direct to the police. Policía Local Alhama de Murcia, Calle Villalar, 2, 30849 Alhama de Murcia, Murcia, Phone: 968 63 00 01

How do I report Communal damage?    Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

How do I report an issue with our security staff?    Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

What is the speed limit on the resort?    The speed limit across the entire site is 30kph. Please adhere to this limit to ensure the safety of yourself and others, particularly children. There are speed cameras on site and the local police also patrol the site on a frequent basis.

TV/INTERNET/PHONE

How do I arrange an appointment with a TV/Internet engineer?    If you have an issue, not reported as a resort-wide issue, login to this website and in your Dashboard you can book an appointment with a CableMurcia engineer.

UTILITIES

Where can I find details of Utility providers to the resort?    You will find information on Utilities suppliers Here.

LIGHTING

How do I report a problem with Garden, Street, or Pool lighting?  Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

How do I report a problem with Al Kasar, Condado Club or Golf Club lighting?    These properties are privately owned and not maintained by the Community. Please provide the Admin office with details of the issue and we will forward the details to them to reply to you directly.

POOLS

What are the opening times of the pools?    You will find information on the pool opening times Here.

What are the pool rules?    You will find information on the pool opening times Here.

How do I report an issue with a pool?  Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

Is there disabled access to the pools?    You will find information on disabled access to the pools Here.

GARDENING

When will gardening be carried out in my area?    You will find information on gardening diaries Here.

How do I report a gardening issue?    Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

PROPERTY MODIFICATIONS/BUILDING WORK

Where do I find out what I need to do if I wish to make modifications to my property?    All property modifications must adhere to the Community's Aesthetics policy and authorisation for work to commence must be sought from the Community. More details can be found on the Aesthetics page of this website by clicking Here.

EXTERNAL PAINTING

When will external painting be carried out in my area?  Each Level 2 has its own painting schedule, as voted for at the Annual General Meeting. For more information click Here.

What is the cost of external painting? Again, each Level 2 has its own painting costs, as voted for at the Annual General Meeting. For more information click Here.

Is it possible for me to carry out the external painting of my property myself? Different Level 2s have different policies on this matter, For more information click Here.

How do I report an external painting issue? Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

WATER DAMAGE/FLOOD

How do I report a flood or water damage to my property?    Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

I have a flood/leak and need immediate assistance.    Login to this website and use the Help Desk to report the issue. This will be forwarded to Admin and our appointed contractor to provide assistance.

INSURANCE CLAIM

How do I make an insurance claim?    The Community provides insurance cover for the resort's general areas only. Details of the cover provided can be found Here. We strongly recommend that you arrange Buildings and Contents insurance cover for your property. You should claim through your own insurance policy for any damage to your property.

PARKING

How do I report a parking issue?    Please try to provide as much information as you can, including location, to the Admin Office. If you are an owner, please login to this website and report through the Helpdesk on your Dashboard, which ensures your query is logged and where you can check on its progress. If you are not an owner, contact the Admin Office by email (email address at the bottom of this page).

Are there disabled parking places on the resort?  There are disabled parking places throughout the resort. Contact the Admin Office for more information.

PHARMACY AND HEALTH SERVICES

Where can I find information on the Condado Pharmacy and local health services?  Click Here to visit the Emergency and Health Services section of this website for more information.

I need urgent medical assistance.    If you need urgent medical assistance you need to call 112 and also notify security on +34 968 328 027 who have basic first aid training and access to a defibrillator and can help direct the emergency services.

PETS

Where can I find information on Condado's Pet Policy?    Click Here to visit the Pets section of this website for more information.

ROOF ACCESS

I need access to a Penthouse or La Isla block roof.  Contact the Admin Office  or contact your Level 3 President for the access code.