DEBTORS

The Condado de Alhama Community depend solely on Community fees to provide and administer all the services we enjoy in our wonderful resort.

Fees charged are spread fairly across all owners in the Community but it is essential, for us to be able to provide all the required services, that we receive all the fees due, on time, so we can meet our budgetary responsibilities and owners can continue to live in a safe, secure and well maintained environment.

Debtors, owners who do not pay their fair share, seriously restrict our ability to serve the Community to the highest standards, so we take collection of outstanding fees very seriously.

We understand that there will be occasions when there are justifiable reasons for an account going into debt, such as bank errors, and it is essential that you contact the administration office as soon as an issue is identified, so we can rectify the situation.

We also understand that some owners will experience financial hardship on occasion and it is imperative that, should this be the case, you contact the administration office, so the team can help work out a mutually acceptable payment plan, to assist you through any temporary difficulty.

You can see the current position of your account in the dashboard area of our website or app. This shows a record of payments we have received from you and if your account is up to date, in arrears or in credit.

If your account is in arrears, we will contact you by means of the contact details you have provided to us, so please ensure that these are up to date on the dashboard area of our website and app.

Please note that any account in arrears automatically loses any discounts given on their Community fees.

Please also note that a list of debtors is provided to all owners of property within the resort, in their AGM packs, each year, so you may find it embarrassing to be on this list.

Should you fail to respond to our communications or have not contacted the administration to advise of any reason for the account being in arrears, the following steps will be taken when the account falls 3 months in arrears:

•    Internet will be disconnected in the property.

•    Any car registered at the property will be removed from the automatic entry system.

•    Usage of any swimming pool on the resort will not be permitted by any resident of the property in arrears.

•    A debt collection agency will be employed to recover all amounts due. Please note that all debt collection agency fees will be added to the amount in arrears.

If the debt collection agency are unable to recover all monies due and no mutually acceptable payment plan is put in place, then legal proceedings will begin. Again, all costs associated with taking this action will be added to the amount in arrears.

Please note that, in the case of a sale of any property where arrears exist, these arrears must be paid off in full, or a legally binding agreement made to pay the arrears off in full from the proceeds of the sale, before any sale can be completed. The Community hold priority over any mortgage held and no debt free certificate, required in any sale of any property, will be provided.